Refunds are offered differently based on the product or service that have been purchased...
- Shared or Cloud hosting including Reseller (Windows, Linux and Email) is 30-days
- SMTP or Email Relay is 7-days
- Virtual or Cloud Servers and Dedicated Servers is 7-days
- TeamSpeak is 5-days
The refund period (days) is based on the signup date + days. If the cancellation request is submitted outside of this period, no refund will be offered. Pro-rated (or partial) refunds are not offered. Cancellations resulting from a Terms of Service violation also do not qualify for a refund.
The following products and services are non-refundable
- WHMCS Modules (once the purchased product has been downloaded by the account)
- Domain registrations, transfers, renewals and any other domain-related fees
- SSL certificates
- Dedicated IP address addons
- ActiveSync addons
- Backup restoration fees
- Any custom work, setup or administration fees
- Late fees