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How do I cancel or close my account? Print

  • cancel, cancellation
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We are sorry to see you go! If you are cancelling due to a billing issue, please contact our billing or sales team and we can try and setup a payment arrangement. If you are cancelling due to a technical issue, please contact technical support so we can do our best to try to resolve your issue first.

If you still wish to cancel your account, please follow the simple steps below to complete your cancellation request…

  1. Proceed to the ASPnix Client Area
  2. Click the "My Services" link from the client area navigation bar
  3. Click the "Manage" button next to the product or service you wish to cancel
  4. Click the "Request Cancellation" button near the bottom of the services page

The above steps must be completed for each product and service you wish to cancel. You can also open a ticket with our billing department and request cancellation with us there as well.


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