Are refunds offered? Refunds are offered differently based on the product or service that have been purchased...... Are remote connections available for MySQL or MariaDB? Yes, for Windows shared hosting services our SQL servers are available to the public without any... Are your servers times synchronized? Yes. All of our servers sync to an in-house (local) time server that receives its time from the... Can I change my control panel account username? You will not be able to change your control panel account username. If you are a Windows shared... Can I change the name of a domain name? Once a domain has been registered, the name cannot be changed. If you misspelled the domain name... Can I host domains with special symbols or IDN-type domains? We do not support domains with special characters (such as _ or %). We also do not support IDN... Can I manage my domain's DNS records or create my own? Yes, both our Linux and Windows systems allow you to manage your domain's DNS records. You can... Can I setup a payment arrangement or receive billing assistance? If you find yourself not able to pay your hosting services invoice by their respective due date,... Can I use my own or custom MX DNS records? Yes, the control panel for your hosting account will allow you to modify or add your own MX DNS... Can you change the timezone of a server to my local timezone? We cannot change our shared servers and systems timezones. We recommend that your application use... Can you show me an example of a website hosted with you? We are so sorry, but we do not share or reveal our client details (such as names, website URLs,... Do you offer trial or test versions of WHMCS modules? At this time, no trials, test or "limited functionality" versions of our WHMCS modules is... Do you support fully encrypted email sending and receiving? Yes! All of our incoming and outgoing gateways as well as our primary SmarterMail system supports... How can I check my domain DNS configuration? Viewing your domain's DNS configuration is easy to do, we recommend using the DNSstuff DNSreport... How do I cancel or close my account? We are sorry to see you go! If you are cancelling due to a billing issue, please contact our... How do I change my control panel password? Changing your control panel account password is simple to do and only takes a few moments. Follow... How do I register a new domain name? Thank you for choosing us to host your new domain name! Registering a domain is simple and fast!... How do I transfer my domain to ASPnix? Before initiating the transfer, please make sure that your domain is unlocked with the current... How is my credit or debit card information stored and is it safe? We will refer to the customer's credit or debit card simply as "card". When a customer makes a... How long does a domain transfer take to complete? Domain transfers usually take 5 - 7 days to complete, depending on the registrar and the domain... How long does it take to setup my new account? The majority of orders are completed and setup instantly (as soon as payment is completed),... How long does it take to verify a crypto payment? Typically, most payments are verified and completed in under 20 minutes, however, this process... How often does SmarterStats update my website's statistics? Our SmarterStats workers process your website's log files every 5 - 10 minutes. SmarterStats is... ICANN Domain Verification Regulation ICANN or Internet Corporation for Assigned Name and Numbers requires domain owners to confirm... Is the MySQL or MariaDB event scheduler available? Yes! The MySQL or MariaDB Event Scheduler is enabled for our Windows and Linux shared servers.... My domain has been suspended Please be advised that as of the 1st January 2014 it has now become a mandatory requirement from... My domain is registered with another provider, can I still host it here? Sure! After your order has been accepted, you will receive a "Welcome Email" that outlines your... The delete button on my domain is disabled or greyed out, why? A domain's "Delete" button is disabled if the domain has any assigned resources. Resources such... What DNS record types do you support? The following DNS record types are supported by our control panels... A AAAA CAA CNAME MX... What DNS server do you use? Our Windows-based systems use JHSoftware - Simple DNS Plus. Our Linux-based systems use the de... What are the SmarterMail browser requirements? For information on what browsers are supported by SmarterMail, please visit their help page at... What file extensions are not allowed to be sent or received through email? The following file extensions are not allowed to be sent or received through our email... What is the difference between "Reboot" and "Restart" VPS power options? Reboot (Recommended) Choosing this option cleanly shuts down the guest OS and starts the OS boot... What payment methods are accepted? We accept a variety of payment methods from different payment types... PayPal (PayPal Billing...