Are remote connections available for MySQL or MariaDB? Yes, for Windows shared hosting services our SQL servers are available to the public without any... Are your server times synchronized and accurate? Yes! All of our servers use NTP to sync to a local GPS-based time server and use the National... Can I change my control panel account username? You will not be able to change your control panel account username. If you are a Windows shared... Can I change the name of a domain name? Once a domain has been registered, the name cannot be changed. If you misspelled the domain name... Can I host domains with special symbols or IDN-type domains? We do not support domains with special characters (such as _ or %). We also do not support IDN... Can I manage my domain's DNS records or create my own? Yes, both our Linux and Windows systems allow you to manage your domain's DNS records. You can... Can I setup a payment arrangement or receive billing assistance? If you find yourself not able to pay your hosting services invoice by the due date, please... Can I use my own or custom MX DNS records? Yes, the control panel for your hosting account will allow you to modify or add your own MX DNS... Can the time zone of a server be changed to a different one? We cannot change our TeamSpeak or shared servers and related-systems time zones. We recommend... Can you show me an example of a website hosted with you? We are so sorry, but we do not share or reveal our client details (such as names, website URLs,... Do you offer trial or test versions of WHMCS modules? At this time, no trials, test or "limited functionality" versions of our WHMCS modules is... How can I check my domain's DNS configuration? Viewing your domain's DNS configuration is easy to do, we recommend using the Viewdns.info DNS... How do I cancel or close my account? We are sorry to see you go! If you are cancelling due to a billing issue, please contact our... How do I change my control panel password? Changing your control panel account password is simple to do and only takes a few moments. Follow... How do I register a new domain name? Thank you for choosing us to host your new domain name! Registering a domain is simple and fast!... How do I transfer my domain to ASPnix? Before initiating the transfer, please make sure that your domain is unlocked with the current... How is my credit or debit card information stored and is it safe? We will refer to the customer's credit or debit card simply as "card". When a customer makes a... How long does a domain transfer take to complete? Domain transfers usually take anywhere from a few hours to up to 7 days to complete, depending on... How long does it take to setup my new account? The majority of orders are completed and setup instantly (as soon as payment is completed),... How long does it take to verify a crypto payment? Typically, most payments are verified and completed in under 30 minutes. However, this process... How often does SmarterStats update my website's statistics? Our SmarterStats workers process your website's log files every 5 - 10 minutes. SmarterStats is... ICANN Domain Verification Regulation ICANN or Internet Corporation for Assigned Name and Numbers requires domain owners to confirm... Is the MySQL or MariaDB event scheduler available? Yes! The MySQL or MariaDB Event Scheduler is enabled for our Windows and Linux shared servers.... My domain has been suspended Please be advised that as of the 1st January 2014 it has now become a mandatory requirement from... My domain is registered with another provider, can I still host it here? Absolutely! After your order has been accepted, you will receive a "Welcome Email" that outlines... The delete button on my domain is disabled or greyed out, why? A domain's "Delete" button is disabled if the domain has any assigned resources. Resources such... What DNS record types do you support? The following DNS record types are supported by both our Windows and Linux systems... A AAAA... What DNS server software is used? Our Windows-based services authoritative DNS servers use Technitium DNS, an open source DNS... What are the SmarterMail browser requirements? For information on what browsers are supported by SmarterMail, please visit their help page at... What is the difference between "Reboot" and "Restart" VPS power options? Reboot (Recommended) Choosing this option cleanly shuts down the guest OS and starts the OS boot... What is the refund policy? Are prorated refunds given? Refunds are offered differently based on the product or service that have been purchased...... What payment methods are accepted? We accept a variety of payment methods from different payment types... PayPal (PayPal Billing...